When thinking about the total costs associated with building a tool or buying one, it can be boiled down to people and tech. The main thing to keep in mind is building a conversational AI platform is a complex undertaking.
Our Total Cost of Ownership (TCO) analysis tool compares the total five-year expenses associated with building or buying an Automated Customer Experience (ACX) solution. It factors in:
- Up-front development costs
- Ongoing operations expenses for the build approach
- Monthly subscription fees for the buy approach
Download the tool, and find out which option is more economical for your business.