The True Cost of Poor CX and Agent Attrition
Agent satisfaction is directly linked to the quality of your customer service. But most brands are still failing to set their agents up for success.
With their CX on the line — knowing that Bad CX puts $4.7 trillion in global consumer sales at risk — businesses need to start looking at both sides of the customer service coin, and stop losing money on agent attrition.
Download the ebook, and you’ll find out how automation can increase efficiencies and reduce costs without compromising the customer experience.