For travel and hospitality brands, an influx of interactions brimming with expectation and emotion are en route. And meeting consumer enthusiasm to “get back out there” is an equal amount of concern about the risks.
You need to make customers’ most pressing questions and the ability to book, amend, and cancel plans as easy to access as possible—and offer a personalized CX that appreciates lingering fears around travel and vacation. Automation is the path forward, but what do travel and hospitality brands need to consider? Here’s a sneak peek:
- Your customer’s vacation starts with you. Simplifying their ability to book, amend, and cancel their plans equals better CX and brand loyalty.
- Meet your customer’s enthusiasm to get into vacation planning mode with a cautious, automation-first approach to not only increase speed to lead, but to allow them to navigate your knowledge base with ease and confidence.
- Recognize and honor that your customer’s perception of travel and vacation have changed. Turn that into empathy by personalizing their CX journey.
Download our guide on the return of vacation mode to learn more.