4 CX Lessons for FinTech and Crypto Brands

We analyzed 500,000 interactions that took place since January 2020 for FinTech and Crypto clients, and the results are clear: your customers’ needs demand an automation-first strategy to CX.

Here’s a sneak peek of what we found:

  • Digital interactions for FinTech and Crypto are on the rise
  • The 80/20 rule applies to the CX world in FinTech
  • FinTech and Crypto brands need automation that can scale without breaking
  • Customers prefer to interact with brands on their smartphones and on the website

Download the Ebook to get the full scoop.

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