We analyzed 500,000 interactions that took place since January 2020 for FinTech and Crypto clients, and the results are clear: your customers’ needs demand an automation-first strategy to CX.
Here’s a sneak peek of what we found:
- Digital interactions for FinTech and Crypto are on the rise
- The 80/20 rule applies to the CX world in FinTech
- FinTech and Crypto brands need automation that can scale without breaking
- Customers prefer to interact with brands on their smartphones and on the website
Download the Ebook to get the full scoop.