Using market findings and their research of over 200 conversational AI platforms, Gartner Report “Competitive Landscape: Conversational AI Platform Providers” recognizes Ada. We believe our unique expertise in low-code/no-code deployments makes us a key player in the space of conversational AI.
The report also highlights a number of key trends predicted for the industry of conversational AI:
- Competition within the IT department for project ownership of virtual assistants
- “Customer service use cases are the area with the highest client interest—This allows CAIP to have a land-and-expand strategy. Gartner estimates that currently about 50% to 55% of the use cases are in the customer service arena”
- A focus on low-code/no-code approaches to optimize time to value
- Consistency as a key metric to be applied across channels, modals, and customer journey touchpoints
Download the full report to learn more.
Gartner, Competitive Landscape: Conversational AI Platform Providers Arup Roy and Adrian Lee. June 4, 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.