Forrester Report - Q3 2022

The Forrester New Wave™: Conversation Automation Solutions

You know your business needs conversational automation, and you’re just looking for the right solution.

Sounds familiar? Then this is the report for you.

Forrester analysts evaluated the ten most significant providers of conversation automation against ten criteria for successful solutions. 

The evaluated vendors: Ada, Amelia, Conversica, Drift, DRUID, Genesys, Intercom, Kasisto, Qualified, and Rasa.

The criteria: use cases, conversation design, conversation delivery mechanisms, conversation agents, orchestration, human-machine collaboration, performance insights, product vision, roadmap, and market approach.

Want to find out how they stack up? Download the report to get all the details.

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